Privacy Policy

1. Introduction

At VeedOne ("we," "our," or "us"), operated by LEWIN INTERACTIVE ENTERTAINMENT Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy applies to all online services provided by VeedOne and governs the collection, use, disclosure, and safeguarding of your information when you access our website and use our services ("Service"). By using our Service, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

Account Details: When you register (for example, via Google authentication), we collect your name, email address, and any other information provided by your authentication provider.

Profile Information: This includes any additional details you choose to provide, such as profile images or biographical information.

Other Data: In some instances, we might collect device identifiers, geolocation data, or other information necessary to enhance your Service experience.

2.2 Content

User Content: We process the photos and any other media you upload to our Service to generate videos based on your prompts. All such content remains your property. As described in our Terms of Service, you grant us a license to use your content to provide and improve the Service, and a separate license to use your content for our marketing and promotional purposes.

Usage Considerations: The content is used only for the purposes you specify (e.g., generating AI videos) and is handled with the utmost care in compliance with this Privacy Policy.

Content Screening: We may use automated technologies to screen uploaded content for:

• Potential copyright violations
• Images of known individuals
• Professional photography
• Other indicators that content may not be owned by the uploader

Biometric Data: Our content screening may involve processing biometric data solely for the purpose of identifying potential unauthorized use of real individuals' likenesses. This processing is:

• Limited to the specific purpose of preventing misuse
• Not used for identification in any other context
• Subject to strict security measures
• Deleted after processing unless retention is required for legal compliance

Consent Records: We may maintain records of user attestations regarding content ownership and consent to help resolve disputes and ensure compliance with our Terms.

2.3 Usage Data

We automatically collect information about your interaction with our Service, including:

• Log Data: IP address, browser type, pages visited, and timestamps.
• Device Data: Device type, operating system, and other identifiers.
• Cookie Data: Session IDs, authentication tokens, and other data that help maintain your session.
• Additional Details: This data may be aggregated and anonymized for analysis to improve our Service.

2.4 Analytics

We use tools such as Google Analytics to gather aggregated, anonymized insights on how users interact with our Service. This information helps us identify trends, optimize performance, and improve the overall user experience.

3. How We Use Your Information

We use your data for several key purposes, including:

• Service Provision: To register you as a user, process transactions, generate AI videos from your uploaded photos, and provide customer support.
• Service Improvement: To analyze usage patterns, detect and resolve technical issues, and develop new features.
• Communication: To send notifications (such as account alerts or transaction confirmations), respond to inquiries, and, if you have opted in, deliver marketing communications.
• Marketing and Promotion: To display images and videos you create on our website and in other marketing materials, as per the promotional license you grant us in our Terms of Service.
• Legal & Security: To safeguard our Service and its users by preventing fraud, enforcing our Terms of Service, and complying with legal obligations.

3.5 Content Moderation and Safety

We employ various methods to ensure platform safety and prevent misuse:

• Automated Screening: We use AI-powered tools to detect potentially unauthorized or prohibited content.
• User Reporting: We maintain systems for users to report potentially violating content.
• Moderation Team: We may employ human moderators to review flagged content.
• Legal Compliance: We maintain processes to respond to legal requests, including takedown notices.

These moderation activities are conducted to:

• Protect the rights of individuals
• Ensure compliance with our Terms
• Maintain the integrity and safety of our platform
• Fulfill our legal obligations

4. Legal Basis for Processing

Under applicable data protection laws (e.g., the GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given explicit permission for specific processing activities (e.g., marketing communications).
• Contractual Necessity: To perform our contract with you and provide the Service you have requested.
• Legitimate Interests: To maintain and improve our Service, ensure security, and carry out internal research.
• Legal Obligations: To comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We share your information only in the following circumstances:

5.1 With Service Providers

We may share your data with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processing: (e.g., Stripe)
• Cloud Storage & Processing: (e.g., Google Cloud, RunPod)
• Analytics: (e.g., Google Analytics)

These providers are contractually obligated to use your data solely for services provided to us and must maintain adequate security standards.

5.2 Legal Requirements

We may disclose your information if required by law or in response to a valid legal request from public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or usage of your personal data.

5.4 With Your Consent

Additional sharing of your data with third parties will only occur when you have provided explicit consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Account & Transaction Data: Retained according to legal and business requirements.
• Content (Photos & Videos): Stored temporarily during processing and kept only for as long as necessary for you to access your generated videos, after which they are securely deleted unless otherwise required.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain Sessions: Store session and authentication information.
• Enhance Experience: Remember your preferences and settings.
• Analytics: Understand usage patterns to improve our Service.

Your Choices:You can control cookie settings through your browser or use any provided cookie management tools. Please note that disabling cookies may affect the functionality of certain features on our Service.

8. Data Security

We implement robust technical and organizational measures to protect your data, including:

• Encryption: Data transmitted over the Internet is encrypted using protocols such as HTTPS.
• Secure Storage: Your information is stored on secure servers with restricted access.
• Ongoing Monitoring: Regular security assessments and updates to safeguard against unauthorized access.

Content Security: We implement specific security measures for user-uploaded content:

• Secure storage with access controls
• Encryption of sensitive content
• Audit trails for content access and processing
• Secure deletion practices when content is removed

Verification Data: Any verification information collected is:

• Stored separately from general user data
• Subject to enhanced security measures
• Accessible only to authorized personnel
• Retained only as long as necessary for legal compliance

Please note: No method of transmission or storage is 100% secure. In the unlikely event of a data breach, we will follow our breach response protocol.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

9.1 For EEA Users (GDPR)

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Limit the processing of your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing under certain circumstances.

9.2 For California Residents (CCPA)

• Disclosure Rights: Request a description of the personal information we collect and share.
• Deletion Rights: Request deletion of your personal information, subject to legal exceptions.

9.3 Exercising Your Rights

To exercise any of these rights or if you have any privacy-related concerns, please contact us at:
Email: contact@veed.one
We will verify your identity as necessary and respond within a reasonable timeframe. If you are unsatisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority.

10. International Data Transfers

Your data may be processed and stored in countries outside your jurisdiction, including the United Kingdom. In such cases, we implement appropriate safeguards (such as EU Standard Contractual Clauses) to ensure your data remains protected to a standard equivalent to that required by your local laws. By providing your information, you consent to such transfers.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to promptly delete the information. If you believe that we have collected data from a minor, please contact us immediately at contact@veed.one.

12. Marketing Communications

We only send promotional communications to users who have opted in. If you have provided consent to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link provided in each email or by contacting us directly. Opting out of marketing communications will not affect essential transactional or service-related messages.

13. Automated Decision Making and AI Processing

Some aspects of our Service, including the generation of AI videos from your photos, are performed by fully automated processes. Please note:

• No Solely Automated Decisions: These processes do not result in decisions that have legal or similarly significant effects on you.
• Human Oversight: If you have concerns about automated processing, you may request human intervention or clarification regarding how your data is processed.

14. Third-Party Links and Services

Our Service may include links to third-party websites or integrations with third-party services. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

15. Data Breach Notification

In the unlikely event of a data breach:

• Immediate Action: We will take prompt steps to contain and assess the breach.
• Notification: Affected users will be notified as soon as reasonably possible, including details about the breach and recommended actions.
• Mitigation: We will implement additional measures to prevent future breaches and minimize any adverse impact.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated by:

• Updating the "Last Updated" date at the top of this Policy.
• Providing notifications via email or prominent notices on our website, where appropriate.

Your continued use of our Service after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

LEWIN INTERACTIVE ENTERTAINMENT Ltd
RM 12, 6 /F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG
Email: contact@veed.one

18. Our Commitments

We are proud participants in the Stripe Climate program, contributing a portion of our revenue to help scale emerging carbon removal technologies. You can learn more about our commitment here: Stripe Climate Pledge.